Service Plus

OMAV SERVICE PLUS – SPARE PARTS AND CUSTOMER SERVICE

OMAV’s experience, capability, vision and proven technology assist and support its Customers’ current and future project’s needs.
Our Spare Parts and Customer Service Team is highly qualified in order to fulfil requirements for spare parts, customer service and equipment improvement program.

We provide our existing and new customer with:

  • Immediate responses
  • Customized services
  • Follow-up and co-ordination
  • On-time deliveries
  • Competitive pricing.

Complete sets of documentation and drawings related to every single machine sold are located in our archives, so that we can guarantee the correct substitution of the parts needed by the Customers.
OMAV Spare Parts and Customer Service Team can process every need, whether it be for a spare part, a delicate replacement, a technical survey or a complicated repair service.

 

The “Customer Care Service” allows the customer to limit unforeseen and unscheduled costs, by taking advantage of an immediate support:

  • Immediate alarm notification, following a technical problem
  • Problem identification thanks to remote troubleshooting
  • Arrangement for assistance and remote PLC maintenance
  • Better preparation of technicians in view of on-site intervention
  • Predisposition of PLC modifications (cycles, machines, PC and operator panels) in an effort to increase efficiency, cost-reduction and income